Can I return or exchange a piece?

Yes. Returns are accepted within 14 days of delivery, provided the piece remains unused and complete with all original elements. For full conditions and instructions, see our Return Policy.

Which payment methods are available?

We accept major cards and secure digital payment platforms. All transactions are encrypted end-to-end.

How should I care for my Imperatriz piece?

Store it in its dust bag, avoid prolonged sunlight, and clean with a soft, dry cloth. Leather benefits from minimal handling and proper storage. More care details here.

How can I track my order?

Once your order is dispatched, we email you a tracking link. You can follow the shipment from dispatch to delivery via our tracking page.

Can I modify my order after placing it?

Address or item changes are possible within 24 hours by contacting us at contact@imperatriz.eu. After processing begins, changes cannot be made.

What if my order shows as delivered, but I didn’t receive it?

Verify with your local delivery office and neighbors. If the carrier confirms delivery, we cannot replace or refund the parcel unless the issue is on our side.